Dwr Cymru Welsh Water, Repair and Maintenance Framework

Wastewater Repair and Maintenance framework across Wales and adjoining DCWW operational areas in England, including an emergency service 24/7, 365 days of the year.

Dŵr Cymru Welsh Water Repair and Maintenance

Griffith were awarded the Repair and Maintenance contract in November 2018 for an initial 4-years with an option for a further 3-year period. Being awarded the additional 3-year period was subject to exceeding DCWW operational performance KPI’s, which, thanks to the hard work of the project team, we have achieved. The contract includes both planned maintenance and emergency reactive work.

The Contract is being successfully delivered by effective and efficient provision of a flexible bank of resource from a workforce of over 1000 qualified personnel and a plant fleet in excess of 5000 items. This has enabled us to service a fluctuating workload, for example, allocating resources on a priority basis in full consultation with our Client’s requirements and their Customers’ expectations.

At present, we utilise over 40 crews which are supplemented by additional external specialist supply chain partners as and when workload demands.

Each individual crew has a fully equipped and dual liveried vehicle, carrying their own dedicated bank of small tools and equipment including a self-contained hot hand wash facility to maintain the highest standards of hygiene together with a full-time tracking provision in order to facilitate the updating of their whereabouts and arrival times to customers prior to attendance.

Within the individual regions, we have successfully provided an on-call stand-by provision incorporating planning, supervision and operational crews on a weekly rotational standby arrangement.

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